Terms & Conditions

Last Updated: June 2026

Welcome to PhuketElephant.com. By booking, accessing, or using our website and services, you agree to the following Terms & Conditions.

1. General Information

PhuketElephant.com acts as an information and booking platform for elephant sanctuary experiences, ethical elephant activities, and related tourism services in Phuket and surrounding areas.

By making a booking, you confirm that all information provided is accurate and complete.

2. Booking Confirmation

A booking is considered confirmed only after:

Payment or deposit has been successfully received.
A confirmation email, voucher, or booking reference has been issued.
Availability has been verified by the service provider.

PhuketElephant.com reserves the right to decline or cancel any booking if availability cannot be confirmed.

3. Program Changes

Programs, schedules, routes, activities, transfer arrangements, operating hours, and inclusions may be modified without prior notice due to:

Weather conditions
Government regulations
Animal welfare requirements
Safety concerns
Operational requirements
Force majeure events

The welfare of elephants and visitor safety will always take priority.

4. Visitor Responsibilities

Visitors agree to:

Follow all instructions provided by guides, drivers, mahouts, veterinarians, and sanctuary staff.
Respect all animal welfare guidelines.
Maintain appropriate distance from elephants when instructed.
Avoid any behavior that may disturb, stress, or endanger animals.
Wear suitable clothing and footwear for outdoor activities.

Sanctuary staff reserve the right to refuse participation or remove any visitor whose behavior may affect safety, animal welfare, or the experience of other guests.

5. Health & Fitness

Visitors should ensure they are physically capable of participating in the selected activity.

Guests must inform us in advance of:

Pregnancy
Mobility limitations
Serious medical conditions
Allergies
Special dietary requirements

Participation is at the visitor's own risk.

6. Child Policy

Children must be accompanied by a responsible adult at all times.

Specific programs may have age restrictions or special requirements. These will be displayed on the relevant product page where applicable.

7. Transportation Services

Transfer services, when included, operate according to designated pickup zones and schedules.

Guests are responsible for:

Being ready at the agreed pickup location.
Providing accurate hotel information.
Being reachable via phone, WhatsApp, or other contact methods.

Failure to arrive at the designated pickup point may result in missed services.

8. Animal Welfare Commitment

PhuketElephant.com supports ethical elephant tourism.

Visitors understand that:

Elephant welfare always comes before visitor interaction.
Certain activities may be modified or restricted to protect animal wellbeing.
Direct contact with elephants may be limited depending on sanctuary policies.
Some sanctuaries may prohibit feeding, bathing, or close interaction activities.

9. Photography & Media

Visitors may take photographs and videos for personal use unless otherwise stated by the sanctuary.

The use of:

Drones
Commercial filming equipment
Professional photography setups

may require prior approval.

PhuketElephant.com and participating sanctuaries may photograph or record activities for promotional purposes. By participating, guests grant permission for the use of such media unless otherwise requested in writing.

10. Personal Belongings

Visitors are responsible for their own personal belongings.

PhuketElephant.com and participating operators shall not be liable for loss, theft, damage, or misplacement of personal items during transportation or activities.

11. Liability Limitation

While all reasonable care is taken to provide safe and enjoyable experiences, PhuketElephant.com shall not be held liable for:

Personal
Accidents
Property damage
Events beyond reasonable control

including weather events, natural disasters, government restrictions, transportation disruptions, or other force majeure situations.

12. Website Content

All content on PhuketElephant.com, including text, photographs, logos, graphics, videos, and design elements, is protected by copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used commercially without written permission.

13. Privacy

Personal information collected through bookings, enquiries, or website forms will be handled in accordance with our Privacy Policy.

We do not sell customer information to third parties.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Thailand.

Any disputes arising from the use of this website or services shall be subject to the jurisdiction of Thai courts.

15. Contact Information

PhuketElephant.com

Website: www.phuketelephant.com

WhatsApp: +6662-239-6944

By using our website or making a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.